Terms & Conditions
We accept Visa, Master card, PayPal at no extra cost to you or you can Direct Debit to our Bank Account. Orders are dispatched upon payment being received in full.
SHIPPING & HANDLING
We stand by the quality of our Jewellery & Crystals. All pieces will all be securely packed with protective Bubble Wrap and forwarded within an Australia Post Padded Bag or box.
We want you to feel confident when purchasing from Crystal Harmon and Healing. All our Jewellery is photographed to show the colour and dimensions are added to help you make the correct choice. The colours on your computer monitor may differ slightly from actual product colour, which depends on your monitor settings. We strive to ensure that the photo images are as close to the actual product as possible.
We use Australia Post for all our deliveries. Items over $150 will be shipped free of charge within Australia and will take the normal Australia Post timeframe of 3-5 working days for Delivery. If you wish to arrange Express Post with Next Working Day Delivery there will be a fee of $13AUD.
All delivers for orders under $150 will be the standard cost of $10 with Australia Post Delivery times of 3-5 days within Australia. If you wish to arrange Express post with Next Working Day Deliver there will be a fee of $13 AUD.
All our postage will have an Australia Post Tracking system and the Tracking Number will be Emailed or texted to you on day of postage to enable you to Track your items on the Australia Post Tracking System.
If you would like to collect your item personally we are located in Maleny Qld.
International Shipping will be arrange through Australia Post and calculated at their International rates. Costs will be advised by Email.
RETURNS & EXCHANGES
Crystal Harmony and Healing inspect each piece of Jewellery before it is shipped to their clients to make sure it is in perfect condition . We carefully handle and pack each piece to make sure it is protected in transit.
If for any reason you encounter a Manufacturing fault at any stage after purchasing the item, please contact us to arrange a repair, replacement. We DO NOT offer refund. Damaged Goods (We are sure there will be none) shortages and discrepancies must be reported within 48 hrs. of receipt of order. Mishandling by a third party is the responsibility of the Customer.
Should you receive an item that you feel does not accurately match the photograph on our website, please contact us within 48 hrs. of receiving the item to arrange replacement or credit.
Contact Linda or Barry on 040 888 1944 to arrange return delivery which is the responsibility of the Customer. We recommend you use a REGISTERED / TRACEABLE POSTAGE method when returning any goods. We cannot take responsibility for any loss if you choose not to post to us using the recommended method.
CARE & MAINTENANCE
All our Jewellery is made and chosen with the utmost care. We are proud of the fact we hand pick each piece ourselves to ensure it is a top Grade Quality items. The best way to look after your jewellery is to clean it regularly and keep it either in a box ( rings ) or hang it a place where it will be safe from being knocked or twisted ( necklace & bracelets). This prevents damage if your special piece has been made with jewellery wire. If you have purchased a necklace that has Fresh Water or Cultured Pearl incorporated into its design we recommend you avoid spraying perfume or oil once around the neck. It will dull the beautiful Nacre of the Pearl. On removal, before placing in box or hanging, wipe gently with a soft cloth to remove
your own body oil. A little care with your Jewellery will ensure it stays looking beautiful and you will enjoy wearing them in their original state for many years.